VMware General Terms

The VMware General Terms is the foundational agreement with our customers. This one set of essential terms applies to purchases all VMware software and services.

Exhibits to the VMware General Terms

The Exhibits to the VMware General Terms apply for certain categories of VMware offerings, but don’t apply to all offerings.

Cloud Services Exhibit

The Cloud Services Exhibit to the General Terms applies to purchases of Cloud Services.

Professional Services Exhibit

The Professional Services Exhibit to the General Terms applies to purchases of Professional Services.

U.S. Public Sector Exhibit

The U.S. Public Sector Exhibit applies to U.S. public sector customers.

Software Exhibit

The Software Exhibit to the General Terms applies to purchases of Software.

Data Processing Addendum

The Data Processing Addendum applies where VMware acts as a Processor (or Sub-Processor) of Personal Data.

VMware Entities Exhibit

The VMware Entities Exhibit applies to certain international customers and explains when local VMware companies are involved in transactions.

Offering-Specific Terms

Some of VMware’s offerings have additional terms that apply only to that specific offering. These terms plug into the VMware General Terms where needed.

Cloud Services Guide

The Cloud Services Guide contains service-specific notes for VMware Cloud Services.


Find service-specific sub-processor information for VMware Cloud Services and VMware Support Services.

Support Services Guide

The Support Services Guide contains service-specific notes for purchases of Support Services for VMware Software.

Support Services Policies

Find the policies for VMware Support Services.

VMware Packaged Services

Find information about VMware packaged professional services.

Service Level Agreements

Find service-specific service level agreements for VMware Cloud Services.

Product Guide

The Product Guide contains product-specific notes for VMware Software.

Equipment Terms

Find the terms applicable to purchases of Equipment from VMware.

VMware Success 360

Find information about VMware Success 360.

VMware TAM

Find information about the VMware Technical Account Manager offering.


Need help finding more information about VMware Offerings? These resources may be useful.

VMware Cloud Trust Center

Visit VMware Cloud Trust Center to access up-to-date information on how VMware integrates security, privacy, compliance and resiliency into every one of our solutions to minimize your risk in the cloud.

VMware Global Privacy Notice

VMware’s Privacy Notices describe how VMware may collect, use, share, and stores personal information.

Open Source Software

Find information on the open source software included with VMware Offerings.

Business Associate Agreement

If you are a covered entity or business associate, find information about VMware Business Associate Agreement that applies to specific services where VMware acts as a business associate.

VMware Binding Corporate Rules

View VMware’s approved binding corporate rules that establish appropriate safeguards for the protection of personal data where VMware acts as a processor of that data.

Export Control Information

Find information about the export and re-export of VMware’s products, services, or technical data.

Memorandum of Insurance

View Information about VMware’s insurance program.

Looking for our Legacy Terms?

Find the older version of our terms by year.

Notification of Copyright Infringement.

If you believe that your copyrighted work has been copied and is accessible in a way that constitutes copyright infringement you may send a notice to our copyright agent, providing the following information: (a) a description of the copyrighted work that you claim has been infringed and a description of the infringing activity; (b) thelocation of the material that you claim is infringing, such as the URL where it is posted; (c) your name, address, telephone number, and email address; (d) a statement byyou that you have a good faith belief that the disputed use of the material is not authorized by the copyright owner, its agent, or the law; (e) your statement underpenalty of perjury that the information in your notice of infringement concern is accurate, and that you are the copyright owner or are authorized to act on the copyrightowner’s behalf; and (f) your electronic or physical signature, as the copyright owner or as the person authorized to act on the copyright owner’s behalf.

Contact VMware's copyright agent as follows:

VMware, Inc.

Intellectual Property Counsel

3401 Hillview Avenue

Palo Alto, California 94304

United States of America